Maurices Customer Service
Maurices Toll-Free Number:
888-255-1557
Maurices Online Live Chat:
http://www.maurices.com/helpdesk/index.jsp?display=store&subdisplay=corpContactMaurices's Customer Service Help Page:
https://www.maurices.com/customer-service/faqThey are facing similar issues just as you are…
Check out if you can find the solution you need.
What happened: The problem: Want to know when my * orders will arrive and if you received them
What happened: In October I placed an order with some rewards points and never received it. I noticed that I was not refunded the rewards points so contacted Maurices. They stated it would be ** days before the points would go back on my account. I messaged again in January as I had still not received them, they apologized and said they would get them to me soon. I do not think I have received them to date.
What happened: The problem: Bought a pair of overalls and metal pieces already broke
What happened: The problem: My package was delivered to the wrong address.
What happened: The problem: I want to know if all shakets fit the same, or if some run smaller or bigger
What happened: I was trying to do something, and ran into a problem.
What happened: Today, **********, I made a return of some jeans that I had purchased as a Christmas gift. While reviewing the receipt, I noticed that the amount charged for the pants was $**.** but the price tag on the pants was $**.**.**The store did not have the next size up that I needed so I requested a return of my money. The sales clerk suggested that she could order them for me and that they would be delivered to the store. When she was entering my information in the system she found that the pants could only be delivered to my home address. I provided my name and address which she entered. We reviewed the order receipt together and I advised the sales clerk that my address was missing my Unit number and that my name was entered incorrectly as Mona Harps but should be Mona Parks. She tried to correct it in the system but she was not able to make the correction. Her manager came to the register and made a call to have address and name corrected. She told me that she would call me to let me know when the update was made.*When I mentioned that the price tag on the pants was not matching what I had been charged, the manager stated that they were under new management and there were changes that had been made. She told me that they had been instructed to attach stickers to the pants with the new price of $**.** but they must have missed some. Meanwhile, the cashier took the pants back to the sales rack with the incorrect price so another customer can purchase them with the "old" tag and not be happy as I am not.*Either this manager has not been trained well or is incompetent. *The store manager did leave me a voice message instructing me that when the pants order arrives by mail, I should call the delivery person and let them know of my correct address. *At this time due to such poor service and incorrect price tags, please cancel my order. It is beyond any experience I have had at any store such as Maurices and expected more.*MONA PARKS****-***-****
What are customer support channels for Maurices?
Maurices provides helpful channels like email, phone, live chat, help center, etc., for customers to receive support. The Maurices customer service team also offers social media support for quick advice and solutions.
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Email: customerservice@maurices.com
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Phone: 888-255-1557
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Live Chat: http://www.maurices.com/helpdesk/index.jsp?display=store&subdisplay=corpContact
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Help Center: https://www.maurices.com/customer-service/faq
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Facebook: https://www.facebook.com/maurices
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Twitter: https://twitter.com/maurices
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Instagram: https://instagram.com/maurices
What kind of support does Maurices offer?
Maurices offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include email, live chat, phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the Maurices customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.
What is WorthEPenny's Relationship to Maurices?
To put it simply, WorthEPenny is an independent third-party website that is not related to Maurices. WorthEPenny provides free tools and resources to assist customers in reaching Maurices customer service more efficiently, such as the Maurices phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Maurices, as well as forums where Maurices customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, like Maurices, it is not associated with or endorsed by Maurices.
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Please note that WorthEPenny is not related in any way to the Maurices official app or the Maurices company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Maurices trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Maurices. All references by WorthEPenny to third-party trademarks like Maurices are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.
